5 Diamond Standard
We believe that customer service in the limo industry revolves around five main areas. The five points are known as the Dream Diamond Standard. Unique to our company, it is a promise to our customers that you can count on for the most important day of your life! The five areas are:
At dream Limousines we take our commitment to our customers seriously. We will never subcontract your rental to another company or change vehicles without your approval! When we make a promise to our customers, we keep it! We have hundreds of reviews and awards that can tesitfy to our companies integrity. That is why Dream Limousines does so much work from word of mouth and return customers!
Your chaffuer will be a big part of your day. We have an extensive hiring process to ensure your driver is not only safe but friendly and helpful. Our chauffeurs arrive on time and dressed professional in a black suit, white shirt, black tie (males only), and a Dream Limousines pin fixed on their lapel. We allow no variation to the attire. We drug test our drivers upon hire and periodically throughout each year. We also have GPS monitoring of all vehicles showing us any unsafe tendencies that may arise. We want you as the customer to know that you are safe!
Another area that sets us apart from other companies is the quality of our vehicles. We purchase only new vehicles and only keep them for a couple years. Our cars have to be reliable and that means a used limo just won't do. We perform safety inspections of each vehicle before and after each rental and perform all recommended maintenance before a problem arises! On our website, we list each vehicle with pictures and video. We also welcome customers to see the vehicle in person to ensure you are getting exactly what you expect!
Weddings can be a very expensive undertaking and we want to help you stay on budget! We shop our competitors to ensure we are the most competitive limousine company in the industry. We aren't always the cheapest but if you are looking for a quality vehicle at a great price we are definitely the company for you. We offer discounted rates for off season weddings too!
The state has many laws regarding transportation companies and finding a company that is compliant in all areas is important to the success of your day! The state requires a 5-million-dollar insurance policy on all vehicles, driver drug screening, and annual vehicle inspections. Year after year, we have excelled in all these areas. One way to check if a company in licensed is to visit: https://mdotnetpublic.state.mi.us/blris/authorized/carriers